Ski Surf & Kayak Shop Courtenay in Courtenay, BC Closed now

Reviews about Ski Surf & Kayak Shop Courtenay

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  2019-10-06, by John Frisch
  I had purchased a Mountain Hard Wear 3 season hooded rain jacket from Ski Surf and Kayak shop in the Spring of 2011. I wore that jacket for the better part of four seasons each year until Spring 2017 when after a washing in Tech wash I noticed some of the membrane was was flaking off. I stopped by and spoke with Kevin to checkout getting a new jacket. When I told him why he told me to contact MH head office and send them photos of jacket. He provided me with contact info and said to hold off on the new jacket. I returned home took a couple of photos and emailed to the Warranty Department. I heard back within 48 hrs with an Return authorization number. I sent it in for inspection and about 2 weeks later I received an email that their warranty program would cover the "defect" after 6 years of hard use. Within a week my new jacket was at the door costing me only $8.00 in postage and mailing package to return the jacket to the USA head office. My point ..... Kevin could have sold me a new $200.00 + jacket but he didn't. I had no illusion that the warranty offered by Mountain Hard Wear would cover what I pretty much thought was just wear and tear from constant use. Kevin and his staff have always done their best to ensure that I am directed to the best product for the use I need it for. I have purchased many items from his store as gifts for family members and never had a problem with returns if not right size / colour / style etc BUT I was informed of return policy verbally as well as well posted so I followed the guidelines. I am puzzled by and suspect of all the alleged "horror stories" posted on this site but I can only go by my own experiences.